Effective Date: January 1, 2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Crescentcourtretreat ("we," "us," or "our") governing your use of our website (crescentcourtretreat.com) and all associated services, including hotel accommodations, gaming facilities, dining, entertainment, and other amenities (collectively, the "Services").
By accessing our website, making a reservation, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any additional policies referenced herein.
You must be at least 21 years of age (or the legal gambling age in your jurisdiction, whichever is greater) to:
We reserve the right to request government-issued identification to verify your age and identity at any time. Failure to provide valid identification may result in denial of services and forfeiture of any deposits or payments.
You represent and warrant that you have the legal capacity to enter into this agreement and are not prohibited by law from using our Services.
Reservations can be made through:
All reservations are subject to availability and confirmation. You will receive a confirmation email or notification once your booking is processed. Please review all details carefully and notify us immediately of any errors.
Payment may be required at the time of booking or upon check-in, depending on the rate plan selected. We accept major credit cards, debit cards, and other payment methods as specified during booking. You authorize us to charge the payment method provided for all applicable fees, including:
Guaranteed reservations require a valid credit card. If you fail to arrive on your scheduled check-in date without prior cancellation, you may be charged for one night's accommodation plus applicable taxes and fees.
Cancellations must be made at least 48 hours prior to the scheduled check-in date to avoid cancellation fees. Cancellations made within 48 hours of arrival may be subject to a charge equal to one night's room rate plus taxes.
Non-refundable rates, promotional packages, and special event bookings may have different cancellation policies as specified at the time of booking.
Requests to modify reservations (dates, room type, etc.) are subject to availability and may result in rate changes. Contact us as early as possible to request modifications.
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or other force majeure events.
Standard check-in time is 3:00 PM. Early check-in is subject to availability and may incur additional charges.
Standard check-out time is 11:00 AM. Late check-out is subject to availability and may incur additional charges. Failure to check out by the designated time may result in charges for an additional night.
All guests must present valid government-issued photo identification and a credit card upon check-in.
Guests are expected to conduct themselves in a respectful and lawful manner. We reserve the right to refuse service or remove any guest who:
Guests are responsible for any damage to hotel property, furnishings, or equipment caused by themselves or their visitors. Repair or replacement costs will be charged to the guest's account.
Smoking is prohibited in all guest rooms and designated non-smoking areas. Violations may result in cleaning fees of up to $250.
Guest rooms have maximum occupancy limits for safety and comfort. Additional guests beyond the stated capacity are not permitted without prior authorization and may incur extra charges.
Registered guests are responsible for the conduct of their visitors. Visitors may be required to provide identification and may not be permitted in certain areas of the property.
All gaming activities are subject to applicable federal, state, and local gaming regulations. We operate under the authority of relevant gaming commissions and regulatory bodies.
We are committed to responsible gaming practices. Resources and support are available for individuals who may need assistance with gambling-related issues. Self-exclusion programs are available upon request.
Each game has specific rules and procedures. Disputes regarding gaming activities will be resolved in accordance with gaming regulations and house policies. Management decisions are final.
Winners may be required to provide identification and tax information. Large winnings may be subject to tax reporting requirements in accordance with applicable laws.
Participation in loyalty programs is subject to program terms and conditions, which may be modified at our discretion. Benefits, rewards, and tier status are non-transferable.
Promotional offers, discounts, and special packages are subject to specific terms, conditions, and availability. Offers cannot be combined unless explicitly stated.
We reserve the right to terminate or suspend loyalty program membership for violation of program terms, fraud, or abuse.
All content on our website and property, including text, graphics, logos, images, software, and designs, is owned by Crescentcourtretreat or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
While we strive to provide high-quality services, we do not guarantee that our facilities, website, or services will meet your expectations or be free from defects.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRESCENTCOURTRETREAT SHALL NOT BE LIABLE FOR:
Our total liability for any claim arising from your use of our Services shall not exceed the amount you paid for such Services during the six months preceding the claim.
You agree to indemnify, defend, and hold harmless Crescentcourtretreat, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
Our property is equipped with security cameras and surveillance systems for the safety and security of guests and property. By entering our premises, you consent to being recorded.
While we make reasonable efforts to secure lost items, we are not responsible for lost, stolen, or damaged personal property. Please use in-room safes for valuables.
Guests must comply with all safety regulations and emergency procedures. Familiarize yourself with emergency exits and evacuation routes.
Our property may offer or facilitate access to third-party services (restaurants, entertainment, spa services, transportation, etc.). We are not responsible for the quality, safety, or legality of such third-party services. Your use of third-party services is subject to their own terms and conditions.
If you have a complaint or dispute, please contact our customer service team first. We are committed to resolving issues amicably and promptly.
Any dispute arising from these Terms or your use of our Services shall be resolved through binding arbitration rather than in court, except where prohibited by law. Arbitration will be conducted by a neutral arbitrator in accordance with applicable arbitration rules.
You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our property is located, without regard to conflict of law provisions.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website with an updated effective date. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Crescentcourtretreat regarding your use of our Services.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
For questions, concerns, or assistance regarding these Terms and Conditions, please contact us:
Crescentcourtretreat
Email: crescentcourtretreat@hotmail.com
Customer Service: crescentcourtretreat@hotmail.com
Website: https://crescentcourtretreat.com
Response Time: We aim to respond to all inquiries within 48 hours
We are committed to providing accessible facilities and services. Please contact us in advance if you require special accommodations or accessibility assistance.
Pets may be permitted in designated areas or rooms subject to additional fees and restrictions. Service animals are always welcome in accordance with applicable laws.
Parking facilities are subject to availability and may incur daily charges. We are not responsible for damage or theft of vehicles or contents.
Complimentary WiFi is provided as a courtesy. We do not guarantee speed, reliability, or security of internet connections.
This Terms and Conditions agreement was last updated on January 1, 2026. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Acknowledgment: I acknowledge that I have read and understood these Terms and Conditions and agree to be bound by them when using Crescentcourtretreat's services.