Effective Date: January 1, 2025
At Crescentcourtretreat, we strive to provide exceptional service and guest satisfaction. This Refund Policy explains our procedures for cancellations, refunds, and credits for various services including hotel accommodations, dining, entertainment, spa services, and other amenities.
This Refund Policy should be read in conjunction with our Terms and Conditions and Privacy Policy.
Cancellation Timeline and Refunds:
| Cancellation Time | Refund Amount | Processing |
|---|---|---|
| More than 7 days before check-in | 100% refund | Full refund to original payment method |
| 4-7 days before check-in | 75% refund | 25% cancellation fee applied |
| 48-72 hours before check-in | 50% refund | 50% cancellation fee applied |
| Less than 48 hours before check-in | No refund | Full amount charged (one night minimum) |
| No-show without cancellation | No refund | Full amount charged |
Reservations made at non-refundable rates are not eligible for refunds under any circumstances, including:
Non-refundable reservations cannot be modified, cancelled, or transferred. The full amount will be charged at the time of booking.
Prepaid packages (including room + dining, spa, or entertainment) may have specific cancellation terms:
Group bookings (10 or more rooms) are subject to separate contracts with specific cancellation terms. Please refer to your group booking contract for refund policies.
If you check out before your scheduled departure date, you will be charged for the entire reserved stay unless:
Restaurant Reservations: No-shows or cancellations made less than 2 hours before reservation time may incur a $50 per person fee for special dining experiences.
Food and Beverage: Consumable items (food, beverages) are generally non-refundable once served. Refunds may be issued for:
Cancellation Policy:
Product Purchases: Unused spa products may be returned within 14 days with receipt for full refund. Opened or used products are not eligible for refund.
Tickets for shows, concerts, and special events are typically non-refundable and non-transferable unless:
In case of cancellation by the venue, guests will receive a full refund to their original payment method within 7-10 business days.
Recreation facility reservations cancelled with:
Casino chips and gaming credits can be redeemed for cash value at any time during your visit. Unredeemed chips should be cashed out before departure.
Complimentary or promotional gaming credits:
Entry fees for poker tournaments, gaming competitions, or contests are non-refundable unless the tournament is cancelled by management.
Loyalty program points and credits:
Services or accommodations obtained through reward points redemption are subject to standard cancellation policies. Points will be returned to your account if cancellation is made within the refund-eligible timeframe.
In the event of circumstances beyond our reasonable control, including but not limited to:
We will work with affected guests to provide:
In cases of documented medical emergencies affecting the guest or immediate family member:
Active duty military personnel who receive deployment orders may be eligible for special cancellation consideration with proper documentation (official orders).
In cases of death in the immediate family, we may offer full refunds or credits with appropriate documentation (death certificate, obituary).
If you experience service issues during your stay, please notify management immediately so we can attempt to resolve the issue. Refunds for service-related complaints may be considered if:
Full or partial refunds will be issued for:
To request a refund due to service issues:
Approved refunds will be issued via:
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit Card | 5-10 business days | May take up to 2 billing cycles to appear on statement |
| Debit Card | 5-10 business days | Bank processing times vary |
| Cash Payment | Check by mail: 4-6 weeks | Requires verification of original payment |
| Property Credit | Immediate | Applied to account within 24 hours |
Partial refunds may be calculated based on:
Before initiating a chargeback with your credit card company, please contact our billing department to resolve any payment disputes. Most issues can be resolved quickly through direct communication.
If you initiate a chargeback:
Chargebacks initiated without attempting to resolve disputes with us directly, or after receiving services, may be considered fraudulent and could result in account termination.
We strongly recommend purchasing travel insurance to protect your investment, especially for:
We will provide necessary documentation to support legitimate travel insurance claims, including:
Gift cards and vouchers:
Lost or stolen gift cards may be replaced with proof of purchase and card number. A replacement fee of $15 may apply.
Reservations made through third-party booking sites (Expedia, Booking.com, Hotels.com, etc.) are subject to the refund policies of those platforms. You must contact the booking agent directly for:
We cannot process refunds or modifications for third-party bookings. However, we can provide documentation and support for disputes with booking agents.
For international guests:
To cancel a reservation and request a refund:
When requesting a refund, please provide:
You will receive confirmation of your cancellation and refund status within 24-48 hours via email.
We reserve the right to make exceptions to this Refund Policy at our sole discretion for extraordinary circumstances. Such exceptions do not create precedent or modify this policy for future transactions.
We may update this Refund Policy from time to time. Changes will be posted on our website with an updated effective date. The policy in effect at the time of booking applies to that reservation.
For questions about refunds or to request a cancellation, please contact:
Crescentcourtretreat Reservations & Billing
Email: crescentcourtretreat@hotmail.com
Billing Department: crescentcourtretreat@hotmail.com
Customer Service: crescentcourtretreat@hotmail.com
Website: https://crescentcourtretreat.com
Phone: Available on website
Hours: 24/7 for reservations; Business hours for billing inquiries
Response Time: We aim to respond to all refund requests within 48 hours and process approved refunds within the timeframes specified in this policy.
This Refund Policy does not affect your statutory rights as a consumer under applicable law. Some jurisdictions provide additional consumer protections that supersede certain provisions of this policy.
If you believe your consumer rights have been violated, you may contact:
This Refund Policy was last updated on January 1, 2026. By making a reservation or purchasing services, you acknowledge that you have read and understood this Refund Policy.
Important Reminder: Always review the specific cancellation terms for your reservation at the time of booking, as certain rates and packages may have different policies than outlined in this general Refund Policy.