Privacy Policy

Effective Date: January 1, 2025

Crescentcourtretreat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crescentcourtretreat.com or use our services at our casino hotel resort.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Make a reservation or book accommodations
• Register for our loyalty program
• Participate in gaming activities
• Contact customer service
• Subscribe to our newsletter
• Participate in surveys, contests, or promotions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age verification
• Payment information (credit card details, billing address)
• Government-issued identification for regulatory compliance
• Loyalty program information and preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and browser type
• Operating system and device information
• Referring URLs and pages viewed
• Date and time of visits
• Clickstream data and website navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• Process reservations, bookings, and transactions
• Provide customer service and respond to inquiries
• Verify identity and age for legal compliance
• Administer loyalty programs and rewards
• Send promotional communications and special offers (with your consent)
• Improve our website, services, and customer experience
• Detect and prevent fraud, security threats, and illegal activities
• Comply with legal obligations and regulatory requirements
• Conduct analytics and business intelligence

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Contractual necessity: To fulfill our obligations in providing services
• Legal compliance: To meet gaming regulations and anti-money laundering requirements
• Legitimate interests: To improve services, prevent fraud, and maintain security
• Consent: For marketing communications and optional services (which you can withdraw at any time)

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Legal Requirements

Government authorities, law enforcement, or regulatory bodies when required by law or to:

• Comply with legal processes or regulations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Meet gaming commission requirements

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4.4 With Your Consent

Any other third parties with your explicit consent or at your direction.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data (SSL/TLS protocols)
• Secure payment processing systems
• Access controls and authentication procedures
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, regulatory, and tax obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain records for legitimate business purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdraw consent: Withdraw consent for processing based on consent

7.2 California Privacy Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

7.3 Nevada Privacy Rights

Nevada residents may opt-out of the sale of certain covered information. We do not currently sell covered information as defined under Nevada law.

To exercise any of these rights, please contact us using the information provided below.

8. Marketing Communications

You may opt-out of receiving promotional communications by:

• Clicking the "unsubscribe" link in our emails
• Adjusting your account preferences
• Contacting us directly

Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your account or transactions.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under 21 years of age (or the legal gambling age in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending you an email notification for significant changes

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

14. Regulatory Compliance

Crescentcourtretreat operates in compliance with applicable gaming regulations and data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Gaming commission requirements
• Anti-money laundering (AML) regulations
• Know Your Customer (KYC) requirements

We maintain necessary records and implement appropriate procedures to meet these regulatory obligations.

This Privacy Policy was last updated on January 1, 2026. By using our services, you acknowledge that you have read and understood this Privacy Policy.